Etix Live Schedule: Friday, September 7

Brunch

(10:45 am – 11:45 am)

Room: Oak Forest A & B

Description: We kept you up at the after party, so enjoy a late breakfast!

 

I Did It My Way:  Staying Independent

(11:45 am – 1:00 pm)

Who Should Attend: Everyone! Venue Managers, Ticketing Professionals, Marketing Professionals, Finance Professionals

Room: Oak Forest A & B

Panelists:  Travis Janovich, CEO & Owner,  Etix (MODERATOR); Dayna Frank, CEO, First Avenue & 7th Street Entry; Denny Magruder, Executive Director, WesBanco ArenaGary Witt, CEO & Co-Owner, Pabst Theater Group

Description:  Hear from venue owners and operators that have successfully stayed independent in a world where consolidation and acquisitions are the norm.  Our panelists will discuss topics such as what motivates them to stay independent, why they haven’t sold out, advantages (and disadvantages) to being independent and why they chose to be Independent in the first place.

 

Looking at the Big Picture: Increasing Customer Loyalty and Growing Revenues

(1:15 pm – 2:15 pm)

Who Should Attend: Venue Managers, Ticketing Professionals, and Marketing Professionals

Room: Oak Forest A

Panelists: Mandi Grimm, Director of Training & Anti-Fraud Solutions, Etix (MODERATOR); Dennis Scanlon, Vice President, Etix; Karen Peavler, Director of Operations, EKU Center for Arts; Sabrina Piper, Museum Services Specialist, Children’s Museum of Portsmouth

Description: Are you looking for an innovative way to reward your loyal patrons?  Returning patrons deserve to be rewarded and are not only a source of your existing revenue but can also generate new revenue you may not have considered yet.  Our panelists will discuss some of the things that make them unique and take their patrons from attendees to fanatics.

Bullseye! Hit Your Target Audience

(1:15 pm – 1:45 pm)

Who Should Attend: Marketing Professionals

Room: Oak Forest B

Presenters:  Rockhouse Partners

Description:  Rockhouse Partners is here to help you to narrow in on your audience marketing. Understand your current audiences and harness these customer profiles to reach potential ticket buyers.

 

Who You Gonna Call? Customer Support!

(1:55 pm – 2:25 pm)

Who Should Attend: Venue Managers and Ticketing Professionals

Room: Oak Forest B

Presenters:  Amber Jones, Support Department Manager; Chuck Brodie, Support Department Trainer

Description: This is an open discussion regarding the role that the Etix Customer Support Department plays in assisting your customers. We would like the opportunity to give you a better understanding of what we have to offer your patrons and explain our needs as your support department. We hope to build strong and direct relationships with your venue to ensure a streamlined support process for your patrons.

Setting the Standard: Protecting Data

(1:15 pm – 2:15 pm)

Who Should Attend: Venue Managers, Ticketing Professionals, Finance Professionals

Room: Governor’s Room I / II

Presenters:  Molly Jones, Technical Support Specialist; Krister Larsson, Director of European Operations and Anti-Fraud Solutions

Description: Your security is important to us, which is why we take the extra measures to protect your data and payment processing. In this session hear from our Payments and PCI experts about what Etix is doing to stay on top of industry trends as well as keep your data secure. We’ll also go through our security checklist and what you can do to make sure you’re protected.

Learning Lab

(1:15 pm – 2:15 pm)

Room: Pin Oak

Description: Connect one-on-one with Etix University instructors, ask us questions, and learn more about using the Etix system.

 

Etix Show and Tell: Equipment Expo

(1:15 pm – 2:15 pm)

Who Should Attend: Ticketing Professionals

Room: Exhibit Hall, Oak Forest Lobby

Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers and more!

 

Reeling in the Big Fish:  Attracting the Right Promoters

(2:30 pm – 3:30 pm)

Who Should Attend: Venue Managers, Marketing Professionals

Room: Oak Forest A

Presenter:  Bob Nocek, Founder, Bob Nocek Presents; Taylor Traversari, General Manager, Koka Booth Amphitheatre

Description: Many venues, fairs, and festivals have made themselves regular stops for sought-after national tours with promoters are competing to bring shows to their stage. Yet others find themselves off the radar and wonder how they too can attract desirable, nationally touring artists and get the attention of the promoters who book many of those shows. Bob and Taylor will approach the issue from multiple perspectives based on their experience as a promoter and venue operator.

 

How to Sell a Ticket in 10 Ways

(2:30 pm – 3:30 pm)

Who Should Attend: Marketing Professionals

Room: Oak Forest B

Presenters:  Rockhouse Partners

Description: Take action by supplementing your current marketing strategy with 10 Rockhouse Partners-approved tips. Matthew McConaughey not included.

 

Red Alert:  Chargebacks and Fraud Prevention

(2:30 pm – 3:30 pm)

Who Should Attend: Venue Managers, Ticketing Professionals, and Finance Professionals

Room: Governor’s Room I / II

Presenters: Mandi Grimm, Director of Training & Anti-Fraud Solutions; Krister Larson, Director of International Operations & Anti-Fraud Solutions

Description: Chargebacks can occur for many reasons not associated with fraud.  Fraudsters are getting more tech-savvy and constantly trying to figure out how to win, and Liar Buyer (Friendly Fraud) continues to be an increasing problem. As our online sales grow, we can expect Chargebacks and Fraud to grow as well. In this 60-minute session, we will have a high-level discussion of Chargebacks and Fraud.  

 

Learning Lab

(2:30 pm – 3:30 pm)

Room: Pin Oak

Description: Connect one-on-one with Etix University instructors, ask us questions, and learn more about using the Etix system.

 

Etix Show and Tell: Equipment Expo

(2:30 pm – 3:30 pm)

Who Should Attend: Ticketing Professionals

Room: Exhibit Hall, Oak Forest Lobby

Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers and more!

 

In Case of Emergency—Venue Safety & Security

(3:45 pm – 4:30 pm)

Who Should Attend: Everyone! Venue Managers, Ticketing Professionals, Marketing Professionals, Finance Professionals

Room: Oak Forest A & B

Presenter:  Dana Carroll, Director of Museum Services, United States Holocaust Memorial Museum

Description:  What steps have you put in place if there’s an emergency at your venue? Dana Carroll will discuss best practices, worst case scenarios, and steps you can take to be ready for any situation.